by katie | Jan 27, 2020 | Customer Service
I’ve long been quite fanatical about excellent client care. I love experiencing it, providing it, and hearing stories about it. I collect these and they feed my soul. One way of offering great client care? Underpromise and overdeliver. Don’t just do what...
by katie | Jul 8, 2019 | Customer Service
I’m sure there are people who spend more and buy more often from Amazon than I do, I just haven’t met any of them. It’s a complicated relationship. I love Amazon, really I do, but I feel like if I’m spending so much money there, I should be...
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