I had a bad experience in Tesco recently. I was in my local branch of the huge UK supermarket, at the checkout, when my checkout operator was approached by a supervisor who proceeded to reprimand her for not giving customers…
Category: Customer Service
I’ve long been quite fanatical about excellent client care. I love experiencing it, providing it, and hearing stories about it. I collect these and they feed my soul. One way of offering great client care? Underpromise and overdeliver. Don’t just…
I’m sure there are people who spend more and buy more often from Amazon than I do, I just haven’t met any of them. It’s a complicated relationship. I love Amazon, really I do, but I feel like if I’m…
