by katie | Jan 27, 2020 | Customer Service
I’ve long been quite fanatical about excellent client care. I love experiencing it, providing it, and hearing stories about it. I collect these and they feed my soul. One way of offering great client care? Underpromise and overdeliver. Don’t just do what...
by katie | Jan 20, 2020 | Productivity
We all know that a cluttered room leads to a cluttered mind, right? We’ve all heard that idea and can see the common sense behind it. How can you expect to focus if you’re in an environment that is messy or chaotic? What we sometimes don’t realise is...
by katie | Jan 17, 2020 | Friday Five
In these (semi-regular) posts, I share five things. Loves, hates, ideas I’m pondering, places I’m supporting, whatever. Here we go: EXERCISE I’M DOING: My husband bought me a FitBit for Christmas (at my request) so that I could aim to walk 10,000 steps per day....
by katie | Jan 15, 2020 | Time Management for Writers
All too often we place the perfect schedule on a pedestal. One day, when the kids are grown, when we have the perfect desk, when we have more time, when we’ve left our job… we’ll find the perfect schedule and our fingers will fly over the keyboards...
by katie | Jan 13, 2020 | Productivity
One of the most common objections people raise to the idea of creating a schedule or planning their time to help them become more effective is this: Isn’t that kinda dull? A bit limiting? Doesn’t that, like, restrict me dude? It sounds like a valid point, until you...
by katie | Jan 10, 2020 | Friday Five
In these (semi-regular) posts, I share five things. Loves, hates, ideas I’m pondering, places I’m supporting, whatever. Here we go: HABIT I’M REBUILDING: I haven’t been waking up early for a while, and this week I bit the bullet and got back to being the...
by katie | Jan 8, 2020 | The Writing Life
I’m a total podcast geek. I love to listen whenever I’m driving, or walking the dog, or doing errands. They’re the perfect way to fill a small pocket of time when you might not be able to get much value from starting an audiobook. Here are my...
by katie | Jan 1, 2020 | What I Read
It’s a pretty short list of books read for December, which isn’t surprising. Like most people, it was a month of many plans and social commitments. I actually made a conscious effort to accept and extend invitations, so I was out and about seeing people...
by katie | Dec 30, 2019 | Productivity
I’ve talked on here before about the launch of my third pen name (if you include my real name, which I publish non-fiction such as Time Management for Writers under), and in this post I want to share a big decision I’ve made around that and why. The third...
by katie | Dec 13, 2019 | Friday Five
In these (becoming more regular) posts, I share five things. Loves, hates, ideas I’m pondering, places I’m supporting, whatever. Here we go: THOUGHT I’M PONDERING: Today, the UK woke up to the General Election results. The conservatives won by quite a margin and...
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